uscgtrainingcenteryorktown | Automotive Service BDC Representative in Morristown, NJ

Automotive Service BDC Representative

  • Toyota
  • 101 Skyline Dr
  • Morristown, NJ 07960
  • Full-Time



As an Automotive Service BDC Representative, you will be directly responsible for monitoring following up with potential customer leads received via our Service Customer Relations Management tool. Outstanding customer service, organization, follow-through are required.

  • Following and maintaining relationship with former customers
  • Minimum outbound call requirement
  • Monitoring and contacting Service customers
  • Determining each customer's vehicle needs by active listening
  • Learning, understanding, and following call and email scripts
  • Setting, confirming, and following up on appointments
  • Other duties as required


As an Automotive BDC Representative, you must embody our dealer group's stellar community reputation of honesty, integrity and superior customer service. We are looking for individuals who enjoy working in a fast-paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.

The ideal BDC Representative will also have:

  • High school diploma or GED
  • Proven track record in customer service and/or sales; BDC/internet automotive experience is preferred, but not required
  • Excellent customer service and communication skills
  • Ability to establish rapport and build relationships to ensure repeat customers
  • Strong-tasking and organization skills
  • Basic computer proficiency
  • Verifiable work history
  • Professional appearance and demeanor
  • Strong English skills

If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you.